They are. However, the legit border crossers have to pay the inconvenience fee because many of the agents are in the field catching the illegal crossers at locations other than ports of entry. Once again, the honest folks get screwed.on Friday, 4/13 at noon - only one lane open going north back into Az - took over 45 min.
one lane open - I thought they were putting more CBP people on the border.
We have generally been treated well when we cross also.Sure there are agents who do have an attitude and seeming go out of their way harass people crossing back into the US as JJ pointed out.
But for the most part they are courteous to the thousands of people they see every day.
When I cross, I employ the same attitude with all agents, I start with a smile, a Good Morning/Afternoon answer their questions directly and usually ask them how's their day going?
In 25 years of crossing 10-15 times a year I have been given a hard time twice in all my crossings.
But now, it takes me less than 1 minute of interaction with the agent and on my way I go.