Hot water replacement woes,laugh and cry

Discussion in 'General' started by Roberto, Oct 30, 2017.

  1. Roberto

    Roberto Well-Known Member

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    After 3 failed repairs of a new Rheems propane boiler I decided to switch to electric. The repairs were attempted locally without testing the warrantee. Have a perfect location, power and water lines available. Install went smoothly with me anticipating a warm shower with the cooler weather. (I don't use the boiler in the summer.) Water warmed up a bit, then no hot water. Breaker is OK, check the boiler in the outside laundry room and water is pouring out the bottom of the tank. A seal at the heating element has failed. We remove the tank and take it to Kuroda where it was purchased. Manager, after inspecting the obviously wobbly seal, Says take it back and connect it all up and video tape the leaking and bring the video here, WHAT ???? Come on just take it and give us a new one. Can't do that we just sell them. Ok we comply, take the tank back, connect up the water and video the spray . Manager views the video and says OK a Rheems rep will come and inspect it in the next 48 hours to decide what to do, repair or replace.

    I fully anticipate the Mfg rep to want to send it to Mexico City for repair and assure us it will be repaired and returned to us within 30 days. That certainly is a reasonable solution to selling a defective product.

    Forget Rheems warrantee and never buy at Kuroda on Josefa. Unfortunately they were the only place that had what I wanted, simple electric, 110 or 220, 20 or 30 gallon hot water heater.
     
  2. Stuart

    Stuart S'up doods? Staff Member

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    Get ya a turkey fryer and a propane tank. You can make all the hot water ya want. Of course, the neighbors might be a bit intrigued seeing ya dance around naked out in the yard while ya take your morning shower.
     
    chubasco likes this.
  3. jerry

    jerry Well-Known Member

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  4. PintoPoint

    PintoPoint Well-Known Member

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    I have three of the Rheem tankless propane water heaters installed and have never had a problem with them.
     
    jerry likes this.
  5. Stuart

    Stuart S'up doods? Staff Member

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    Good! I'm staying at your house this weekend... at least I can take a shower to get the fish slime off me.
     
  6. PintoPoint

    PintoPoint Well-Known Member

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    I will leave the spigot on for you.
     
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  7. jerry

    jerry Well-Known Member

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    sum up: Maintenance frequency completely depends on location and whether the water heater has scale detection software. It occurs on a case-by-case basis, and there is no set schedule but I do mine every two years in Mexico
    If you do get an error message and must descale or flush your tankless water heater, kits are available online to do it yourself.A 60-minute flush, using a white vinegar as the descaling material is better than that CLR-type shit....it can be harsh on the copper heat exchanger within the water heater
     
  8. Roberto

    Roberto Well-Known Member

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    The truth of the matter of heating domestic water in Sonora is that a simple passive system would work fine for most uses. If I had the resources I would have used the failed propane heater tank to make a passive solar heater.
     
    Landshark likes this.
  9. Roberto

    Roberto Well-Known Member

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    48 hours + later. Rheem says we are on the list....... forget it I 'm violating the no warrantee warrantee and repairing it myself.
     
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  10. Landshark

    Landshark Well-Known Member

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    Hot showers.....priceless
     
  11. Roberto

    Roberto Well-Known Member

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    Removed the heating element that was leaking at the seal. Now remember this was purchased as a brand new unit. The heating element removed was trash. Corroded and blown out. Think someone needed an element and switched out for a piece of sh*t. Water is hot.
     
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  12. AZRob

    AZRob Well-Known Member

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    That sucked Roberto, but now that you fixed it everything is golden. Look on the bright side. You have hot water and you fixed it and didn't count on the place you bought it to do anything.
    Your warranty is 2 and 2

    2 min. it leaves
    2 sec. I say warranty's up
     
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  13. mondone

    mondone Whitecaps

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    Well screw Kuroda, I'll never go there hearing this BS. I bought a gas HWH 4 years ago at Muebles Coloniales. Also a new range and refrigerator the past few years. Nice people and always a pleasure to deal with.
     
    sheep3mom likes this.
  14. sheep3mom

    sheep3mom Well-Known Member

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    Agree. Muebles Coloniales was great to us when we bought a refrigerator from them.
     
  15. Roberto

    Roberto Well-Known Member

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    I went there first but they did not have nor could they get quickly what I needed. Repair guy found this one.

    Yeah Rheem has good products but poor response to buyers warrantee requests.
     
  16. mexicoruss

    mexicoruss Lovin it in RP!

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    Pretty sad this is the last post for a forum about Rocky Point...such a lack of info on this forum because or=f the bugaboos.....but seriously, water heater problem...big news sad....maga lol
     
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  17. brokenwave

    brokenwave Well-Known Member

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    Pretty pathetic on the Rocky point FB pages as well, something must be in the air. At least we have some new emojies to keep us entertained. ;)
     
  18. jerry

    jerry Well-Known Member

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    seems like good information...think Russ must have been hitting that now legal pot on his new bong.,
    ...
     
    Last edited: Nov 18, 2017 at 6:23 AM
  19. Jungle Jim

    Jungle Jim Well-Known Member

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    Well...............

    I'll spice things up a bit........... I flipped the breaker on my water heater right when I left two weeks ago!

    Turned off the water valve as well!

    So there!

    First weekend in December we will experience some dramatic tides. I'll be tickling Blue Crabs from the sand and digging out Piddocks from the clay beds down near Desemboque.

    JJ
     
  20. jerry

    jerry Well-Known Member

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    Raptor got stuck in that foamy sand just north of desemboque last week...nice young guy from Phoenix...the fishermen pulled him out....
     

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