I don't know what they are talking about, but I have a brand new, still in the box, DISH 522 dual DVR that was sent to me from DISH by mistake about 4 - 5 years ago. I've called them twice and they said they would send someone out to pick it up but they never did. I just cleaned out a closet and found it on a shelf still in the sealed box. If there is any way you can use it, I'll be happy to give it to you. We will be down in November. It may have to be activated by DISH, but if they can get around that it might help you. I have two of them in my home and I love them.